After you hire the contractor, if you're not satisfied with the service, you may contact us. We will attempt to make contact with you and the contractor within 48 hours of your request to mediate. If you're still not satisfied with the contractor's work and we agree with you based on the situation, we will count this as one of the 3 strikes against the contractor. This will keep our site clear of contractors who don't take pride in their work.
It's simple. If you like the contractor who you selected from our Utah Approved List of Contractors, then you fit in perfectly with the rest of the users. If for some reason you have a disagreement with one of our contractors, then you simply contact us and we'll attempt to mediate. If the result of the mediation is not satisfactory to both parties, we will use our judgement to decide whether or not the dispute is worth a "strike" on that contractor's record. If a contractor recieves 3 strikes, the contractor will be banned from our website as we take pride in having only the most reputable contractors on our list.
If you're having a problem with a contractor you selected from our website, contact us at:
and our team of mediators will get back to you within 48 hours of recieving your email.
Email us with questions or comments at: